SynKontact

Frequently Asked Questions

1. What is the differences among 'keep local', 'merge into local' and 'override local'?
'Keep local' means the local contact will be kept intact and no new information will be added; 'merge into local' means new information will be added to the local contact if it does not exist, say a new phone number; 'override local' means the local contact will be removed and the new contact be created from the downloaded information. Two contacts are considered same if both first name and last name are the same.

2. How long will the contact data be kept on the server?

If data is not deleted by the user, it will be kept for 30 days on the server.

3. What version of Android platform is supported?

All versoins from 1.1 to 2.2 should be supported.

4. How long does upload/download take?

Unfortunately this depends on a lot of factors, e.g. number of contacts, connection speed (wifi or 3g or 2g), device power, memory size, OS version etc. It could take 15 minutes for 400 contacts on my pretty new Samsung Galaxy S with Android 2.1 on wifi. So be patient and it will go through eventually. If it does fail, please make sure the connection is good and try a few more times. If it still fails, please contact the support, synkontact-support@xpsoftserv.com, with detailed description of your problem.

Response to user comments

1. by Thomas (November 2, 2010): Descript. states built for iphone & ipod touch. Only instruct for iphone, useless for ipod touch, due to differ. features is given. Thomas

Response: Our iPhone version of Synkontact does support iPod Touch 3.1.3 and above. Please contact synkontact-support@xpsoftserv.com to resolve your issue.